Specified Commercial Transactions

Information Required under the Act on Specified Commercial Transactions

Seller
Bonpoint Japon Co., Ltd.

Address
ARISTO Hirakawacho 4F
1-3-7 Hirakawacho, Chiyoda-ku, Tokyo 102-0093, Japan

Representative
Hanqiong Li, Representative Director and President

Customer Service
03-4540-1893

Sales Price

The sales price of each product is displayed on the Website.

Unless otherwise expressly stated as tax-inclusive or tax-exclusive, all displayed prices include consumption tax.

Shipping Fees and Other Charges

Shipping Fees

Standard shipping fees are as follows:

JPY 825 (tax included) per order.

Delivery is available within Japan only.

Shipping fees may differ for deliveries to remote islands.

Please note that orders with different order numbers cannot be combined into a single shipment.

Gift Wrapping

If you would like gift wrapping, please select the gift-wrapping option for the applicable product(s) during the checkout process.

Please note that gift wrapping cannot be added after an order has been confirmed.

Cash-on-Delivery Fees

  • Less than JPY 11,000 (tax included): JPY 330 (tax included)
  • JPY 11,000 or more but less than JPY 33,000 (tax included): JPY 440 (tax included)
  • JPY 33,000 or more but less than JPY 55,000 (tax included): JPY 660 (tax included)
  • For purchases of JPY 55,000 or more (tax included): No cash-on-delivery fee

Conditions of Sale

If there are any restrictions on the quantity of products available for purchase or any other special conditions of sale, such conditions will be displayed for each product on the Website.

Returns

  1. If you wish to return a product for reasons other than a defect in the product (hereinafter referred to as a “Return”), please contact Customer Service within 14 days of receiving the product and return it together with the required documents. Returns cannot be accepted without prior notice.
  2. Returns are accepted only through the Bonpoint Online Store. Returns cannot be accepted at Bonpoint boutiques, including standalone stores and department store locations.
  3. Please use a parcel delivery service such as Yu-Pack, Yamato Transport, or Sagawa Express when returning products. Refunds cannot be guaranteed for returns made by regular mail, mail delivery services, Expack, or other methods for which delivery confirmation cannot be obtained.
  4. In the case of a Return for the customer’s convenience, the original shipping fee will not be refunded. The customer is also responsible for the cost of return shipping.
  5. Returns will not be accepted in any of the following circumstances:
    1. Customer Service is contacted more than 14 days after the product was delivered.
    2. Tags attached to the product have been removed or lost.
    3. There are signs that the product has already been used or tried on, including wrinkles, deformation, scratches, or odors.
    4. Any part of the product or any accessories are missing.
    5. The required documents are not enclosed.
    6. Packaging materials such as boxes, cloth bags, or shopping bags are missing.
    7. Plastic packaging or other included packaging for accessories, smartphone cases, or similar products has been opened.
    8. The product is excluded from returns, including fragrances, skincare products, underwear, socks, swimwear, books, toys, or any other product expressly designated as non-returnable.
    9. The product was purchased at a Bonpoint boutique other than the Bonpoint Online Store. Please contact the store where the product was purchased.
    10. The product was purchased during a sale or from an outlet.
  6. Exchanges for reasons attributable to the customer are not accepted. Please return the relevant product and place a new order for the desired product.
  7. Products received as gifts cannot be exchanged or returned. The purchaser must contact Customer Service directly.

Payment Methods

  • Credit card: Visa, Mastercard, JCB, Diners Club, American Express, Discover
  • QR code payment: PayPay
  • Cash on delivery: cash only

Payment Timing

Credit card:
Credit card authorization must be completed before the product is shipped.

Cash on delivery:
Payment must be made in cash upon delivery of the product.

Delivery Timing

Credit card:
Products will be shipped within four business days after credit card authorization has been approved.

QR code payment:
Products will be shipped within four business days after the QR code payment has been completed.

Cash on delivery:
Products will be shipped within four business days after the Company sends the customer a “Contract Confirmation Email.”

The Company will also send a separate shipping confirmation email.

The shipping confirmation email will include a tracking number, which customers may use on the carrier’s website to track their order and check the estimated delivery date.

Contact

Bonpoint Online Store Customer Service

Email: info@bonpoint.jp

We generally respond within 72 hours, excluding the year-end and New Year holiday period.