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How to Sign Up for Stock Availability Alerts
1. Select the size of the item you wish to purchase and click the ‘Receive stock availability alerts’ button.
2. Enter your email address and click the ‘Register’ button to complete your registration.
3. Once your registration is complete, we will send a ‘Stock Availability Alert Registration Confirmed’ email to the email address you provided.
4. When the item is in stock, we will send a ‘Stock Availability Alert’ email to the email address you provided.
Important Notes Regarding Stock Notification Emails
・Stock notification emails do not constitute a guarantee of purchase.
・Please note that the item you have requested may not be restocked. In such cases, no stock notification email will be sent.
・If the product code changes due to additional production runs, etc., no stock notification email will be sent.
・As stock notification emails are sent automatically, we are unable to specify the exact time of delivery.
・We may suggest related products or alternative colours in addition to the item in question.
・Prices are subject to change, so please check the price upon restocking.
・Depending on the product, we may not be accepting applications.
・Popular items may sell out immediately after being restocked.
・Applications from the same email address are limited to one per person.
・A restock notification email will be sent only once per restock. If you wish to continue receiving restock notifications, please submit a new application.
If you do not receive the ‘Stock Notification (Registration Complete)’ email
・[For mobile phones] Set up domain-specific reception for @bonpoint.jp
・[For computers] Unblock the email in your spam folder. *Once unblocked, you will automatically receive the email.
・If the above settings apply, there may have been an error in the email address you entered. Please check your details carefully and resubmit your registration.
Bonpoin Face Cream
Apply the face cream to clean, dry skin after washing your face.
Spread a thin layer over your face and massage gently until fully absorbed. Avoid the area around the eyes and lips.
Bonpoin Body Cream
Apply the body cream to clean, dry skin. Spread a thin layer over your body and massage gently until fully absorbed.
Bonpoin Soft Body Massage Oil
Please use the Soft Body Massage Oil on clean, dry skin after a bath. Gently massage it in with a soothing motion, enveloping your baby’s entire body.
Bonpoin Foamy Cream
Please use the Foamy Cream during bath time. It can be used on wet skin and hair. Avoid the area around the eyes and rinse thoroughly.
Bonpoin Hand Cream
Take an appropriate amount of Bonpoin Hand Cream into your hands and massage it into clean skin until fully absorbed.
The products in the Bonpoin skincare range make maximum use of naturally derived ingredients and
contain no parabens, phenoxyethanol, alcohol, silicones or PEG (polyethylene glycol).
We also do not use synthetic colourants or animal-derived ingredients.
Each product contains skincare ingredients derived from three types of organic flower extracts*—orange, cotton and cherry blossom—exclusively developed by Bonpoin, which protect the skin and keep it hydrated.
*Bitter orange flower water, white cotton extract, Sumino-mizakura extract
Each product combines carefully selected white flower essences.
Bonpoin Face Cream
Ingredients: Water, Behenyl Alcohol, Glycerine, Shea Butter, Isopropyl Myristate, (C12–16) Alcohol, Panthenol, Squalane, α-Glucan Oligosaccharide, Bitter Orange Floral Water, St. John’s Wort Flower Extract, Madonna Lily Flower Extract, White Cotton Flower Extract, Sumino-mizakura Extract, Sokei Flower Extract, Hydrogenated Lecithin, BG, Sodium Polyacrylate, Ethylhexylglycerin, Sodium Hyaluronate, Meadowfoam Ester, EDTA-2Na, Sodium Citrate, Citric Acid, Caprylyl Glycol, Palmitic Acid, Glyceryl Caprylate, Fragrance, Chlorphenesin, Tocopheryl Acetate, Benzyl Alcohol, Potassium Sorbate, Sodium Benzoate, Tocopherol, Dehydroacetic Acid
Bonpoin Body Cream
Ingredients: Water, Glycerin, Isopropyl Myristate, Shea Butter, Behenyl Alcohol, (C12–16) Alcohol, Panthenol, Squalane, α-Glucan Oligosaccharide, Sunflower Seed Oil, Silk Extract, Bitter Orange Flower Water, St. John’s Wort Flower Extract, Madonna Lily Flower Extract, White Cotton Flower Extract, Sumino-mizakura extract, Sokei flower extract, hydrogenated lecithin, BG, sodium polyacrylate, ethylhexylglycerin, sodium hyaluronate, lecithin, xanthan gum, EDTA-2Na, sodium citrate, citric acid, sodium phytate, caprylyl glycol, polyglyceryl-3 diisostearate, Palmitic Acid, Glyceryl Caprylate, Glyceryl Stearate, Fragrance, Chlorphenesin, Tocopheryl Acetate, Benzyl Alcohol, Tocopherol, Potassium Sorbate, Sodium Benzoate, Dehydroacetic Acid
Bonpoin Soft Body Massage Oil
Ingredients: Isopropyl Myristate, Vitis Vinifera (Grape) Seed Oil, Prunus Amygdalus Dulcis (Sweet Almond) Oil, (Oleic Acid/Linoleic Acid/Linolenic Acid) Polyglycerides, Citrus Aurantium Amara (Bitter Orange) Flower Water, Gossypium Herbaceum (White Cotton) Extract, Prunus sumino-zakura Extract, Lonicera Japonica (Honeysuckle) Flower Extract, St. John’s Wort Flower Extract, Sophora flavescens Flower Extract, Tocopheryl Acetate, Shea Butter, Fragrance, Butylene Glycol, Glycerine, Benzyl Alcohol, Dehydroacetic Acid, Sodium Benzoate, Sodium Citrate, Citric Acid, Potassium Sorbate, Water
Bonpoin Foaming Cream
Ingredients: Water, Glycerine, Sodium Lauroyl Carboxylic Acid, Decyl Glucoside, Acrylates Copolymer, Sweet Almond Oil, Bitter Orange Flower Water, (Styrene/Acrylates) Copolymer, Panthenol, Fragrance, Coconut Oil Alkyl Glucoside, Coconut Alcohol, Glucose, Sodium Hydroxide, BG, Chlorphenesin, Meadowfoam Ester, St. John’s Wort Flower Extract, Sodium Lauryl Sulphate, White Cotton Extract, Sumino-mizakura Extract, Sodium Hyaluronate, Methylisothiazolinone, Benzoic Acid, Benzyl Alcohol, Potassium Sorbate, Sodium Benzoate, Citric Acid, Dehydroacetic Acid
The Bonpoint skincare range is hypoallergenic.
All products are tested under the supervision of dermatologists and formulated using, wherever possible, ingredients whose safety has been clinically proven.
Non-allergenic* formulations and fragrances to protect babies’ sensitive skin. (*This does not mean that allergies will not occur in all individuals.)
Using natural ingredients, the range maintains skin health to the highest standards and protects against external irritants.
Free from parabens, phenoxyethanol, alcohol, silicones and PEGs.
Free from synthetic colourants and animal-derived ingredients.
No animal testing is carried out.
The Bonpoint skincare range has been specially developed for the delicate and sensitive skin of young children, so it is suitable for use from infancy onwards. We also recommend it for adults with sensitive skin.
This range includes Bonpoint Foamy Cream, Bonpoint Soft Body Massage Oil, Bonpoint Body Cream, and Bonpoint Face Cream. All products in the Bonpoin Skincare Range are formulated using the highest possible proportion of naturally derived ingredients, and are quality-controlled in accordance with our own standards, which are even stricter than current general standards for children’s skincare.
For security reasons, the contents of your shopping basket will be automatically deleted if there is no activity for a certain period (approximately 30 minutes) or
if you close your browser. In this case, we apologise for the inconvenience, but please start the purchase process again from the beginning.
Please note that items are not reserved until your order is completed.
Please be aware that simply clicking ‘Add to Basket’ does not reserve the items.
We may be required to cancel your order for unavoidable reasons.
If, whilst you are completing your purchase, another customer purchases the item and it becomes out of stock
If the payment provider is unable to process your order
If we are unable to deliver the item to the delivery address provided
If the delivery address falls into any of the following categories:
・A PO box
・Accommodation facilities such as hotels or ryokans, public facilities, airports or ports
・The address of a company providing a service to forward goods overseas
・Any other location where we reasonably determine that we cannot identify your whereabouts
If, after dispatch, you are unable to collect the goods within the courier’s storage period (approximately 7 days) due to your absence or other reasons, and the goods are returned to us by the courier
If your order details have been submitted in duplicate by mistake
Should we cancel your order, our Customer Service team will contact you.
As we begin processing your order immediately after it is placed, we are unable to accept changes or cancellations before you have received your goods.
Please ensure you check your order details carefully before confirming your order.
If you wish to change or cancel your order, please contact our Customer Service team after you have received your goods.
Please refer to this page for information on returns and refunds.
Once your order has been completed, we will send a confirmation email to your email address.
If you have set up email filters, please ensure that you can receive emails from ‘bonpoint.jp’ and ‘bonpoint.com’.
We may send you the following emails.
Order Details Confirmation Email
This email contains the details of your order; please check that they are correct.
Order Dispatch Confirmation Email
We will notify you once your order has been dispatched. You can also find the tracking number for your order in this email.
Enquiry Email Regarding Your Order
We may send you an email if we have any enquiries regarding your order.
Registered members can view their order details via their account.
If you do not receive the order confirmation email after some time, or if there are any errors in the email you have received,
please do not hesitate to contact our Customer Service team.
You may pay by credit card or cash on delivery (cash only).
Credit Card Payments
The following credit cards are accepted:
VISA, MASTER, JCB, AMEX, Diners
* Affiliated cards listed above are also accepted.
* Credit cards issued overseas cannot be used.
* Please note that if the total order value is high, we may contact you to verify your identity.
Cash on Delivery
This is a payment method whereby you pay the delivery company the cost of the goods upon delivery, in exchange for the goods.
Please note that the cash on delivery fee is payable by the customer.
The cash on delivery fee is waived for purchases totalling 55,000 yen (including tax) or more.
Less than 11,000 yen (including tax): 330 yen (including tax)
11,000 yen or more but less than 33,000 yen (including tax): 440 yen (including tax)
33,000 yen or more (including tax): 660 yen (including tax)
*Please note that the delivery note included with your order does not show the total purchase amount.
If you require a receipt, please read the section ‘About Receipts’ below.
*If we do not receive confirmation of receipt within one week of dispatch, the items will be returned to us and your order will be cancelled.
*Please note that cash on delivery is not available for orders totalling 300,000 yen or more (including tax).
About Receipts
If you have purchased items via our online store using a credit card and would like a receipt, please contact our Customer Service team.
Please note that for items purchased via cash on delivery, the courier’s delivery note will serve as your receipt.
* Unless otherwise stated (e.g. ‘including tax’ or ‘excluding tax’), prices shown are inclusive of tax.
Customers who have registered for a My Account (membership)
Please enter your email address and password to log in. If you have forgotten your password, please click here.
Customers who have not yet registered for a My Account (membership)
Please click on ‘My Account’ here to register as a member before proceeding to checkout.
Step 1: Orderer Details
Please enter your address and other details. If you have already registered your address and other details in your member profile, you do not need to enter them again.
If there have been any changes to your membership details, please update them via your account.
Step 2: Delivery Address
If you wish to have the items sent to a registered address, please select it from the list.
If you wish to specify a new delivery address, please enter your name, address and other details.
Step 3: Select Delivery Date/Time and Payment Method
If you wish to specify a delivery date and time, please select your preferred date and time slot.
Please also select your payment method. You may choose between credit card or cash on delivery (cash only).
Delivery charges are 825 yen (including tax) per order.
If you wish to use our gift-wrapping service, please select the items for which you require gift wrapping.
The gift-wrapping fee is 550 yen (including tax). Please note that gift-wrapping is not available for certain items.
If you would like to include a message, please tick the relevant box and enter your message (up to 300 characters) in the designated field.
There is no charge for the message card.
Step 4: Confirm your order details
Please check your order details one last time.
To complete your order, please click ‘Confirm Order’.
If you wish to make any changes to your order, please click ‘Back’ to edit it.
At the Bonpoint Online Store, sale and outlet items are dispatched in simple packaging.
[Gift Wrapping for Sale and Outlet Items]
1. You may only select white packaging.
2. Your order will be wrapped in Bonpoint’s silky paper and accompanied by a scented shop card infused with the ‘Eau de Bonpoint’ fragrance.
3. If you order two or more items, we will bundle them together and wrap them as a single package.
* Cotton bags are not included with the gift wrapping for sale and outlet items.
* The wrapping method may differ for some items.
* Price tags have been removed from all items you have ordered.
Furthermore, as no prices are listed on the delivery note, you can rest assured that these items are suitable for gifting.
If you would like a message card, please tick the relevant box during the checkout process.
We can include one card per order you specify. The message card service is free of charge.
Please note that we cannot accept requests for message cards once your order has been confirmed.
Please also note that standard gift-wrapped items and sale items are not eligible for the message card service.
At the Bonpoint Online Store, we wrap your items in our original packaging featuring the Bonpoint logo before dispatch.
If you would like your order gift-wrapped, please tick the relevant box during the checkout process.
[Gift Wrapping Details]
・There is a charge for gift wrapping. The fee is 550 yen (including tax) per order.
・We provide one message card per order for gift wrapping.
You may also use our free message printing service if you wish.
・The packaging is available in white only.
・Your ordered items will be wrapped in Bonpoint’s silky paper and placed in a box along with a scented shop card infused with the fragrance of ‘Eau de Bonpoint’.
One shopping bag is included per order.
・If you order two or more items, we will combine them into a single package for wrapping.
・A delivery note will be included with your order upon delivery. This note will list the sender’s and recipient’s names and addresses.
Furthermore, the price of the items ordered is not listed, so you can rest assured that your gift will be delivered discreetly.
Please check your purchase details via the ‘Order History’ section in ‘My Account’.
* If you would like multiple gift wrappings, please complete the purchase process separately for each wrapping.
* Please note that we cannot provide gift wrapping for orders consisting solely of sale or outlet items.
* The wrapping method may vary for some items.
* Please note that gift wrapping is not available for certain items.
* A cotton bag is not included with gift wrapping.
GIFT WRAPPING
Gift wrapping: 550 yen (incl. tax)
We will wrap your item in silky paper and place it in a gift box.
We will also provide a shopping bag and one message card.
At the Bonpoin Online Store, we wrap your items in our original packaging featuring the Bonpoin logo before dispatch.
[Standard Gift-Wrapping Method]
・White is the only packaging colour available.
・Your order will be wrapped in Bonpoin’s silky paper and placed in a cotton bag along with a scented shop card infused with the fragrance of ‘Eau de Bonpoin’.
・If you order two or more items, we will bundle them together and wrap them as a single gift.
*Please note that the wrapping method may differ for some items.
*Items on sale or from the outlet are wrapped in a simpler style.
*Price tags are removed from all items you order.
Furthermore, prices are not listed on the delivery note, so you can rest assured that your gift is suitable for presentation.
WRAPPING
Standard Wrapping: Free of charge
Wrapped in silky paper
and placed in a cotton bag.
If the item you have received is damaged, soiled, faulty, incorrect or the quantity is incorrect,
please contact the enquiry desk below within 14 days of receipt,
and return the item in its original condition to the address below, carriage paid.
Please note that we may be unable to accept returns without prior notification.
[Enquiries]
Bonpoint Online Store Customer Service
Please contact us via the ‘Enquiry Form’.
Enquiry hours: Monday to Sunday (excluding public holidays) 10:00–18:00
We will normally respond within 72 hours.
Please note that depending on the nature of your enquiry, it may take several days to verify the details.
When making an enquiry, please provide the following information:
[Customer Name]
[Order Number]
[Registered email address]
[Image of the item (in the event of damage, soiling or defect)]
Return Address
Bonpoint Online Store
Address: Nippon Logistics Shiroi Distribution Centre, 98-75 Naka, Shiroi City, Chiba Prefecture 270-1406
We do not accept exchanges of goods for reasons attributable to the customer.
We will process your request as a return from the purchaser, so please place a new order for the item you wish to receive.
Please refer to this page for information on returns.
We do not accept exchanges of goods for reasons attributable to the customer.
We will process this as a return, so please place a new order for the item you wish to receive.
Please note that we do not accept exchanges or returns for items received as gifts.
Please ask the person who made the purchase to contact our customer service team.
Please refer to this page for information on returns.
Once your order has been dispatched, we will send a ‘Dispatch Notification’ email to your email address.
To check the delivery status of your parcel, please visit the Yamato Transport website and enter the enquiry slip number provided in this email.
Depending on delivery circumstances, your order may arrive before you receive the dispatch notification email.
Please note that, depending on when you access the website, you may not be able to view the delivery status.
*Please note that, for parcels accepted by Yamato Transport on or after Thursday 1 June 2023, a charge may apply if the delivery address is changed (forwarded) to a location other than the one stated on the consignment note.
(Please click here for further details.)
Items you have purchased will normally be dispatched in order from the next working day following your order. (*Excluding 31 December to 2 January)
Once dispatched, delivery usually takes 1–3 working days.
However, delivery to certain areas, such as remote islands, may take longer.
Please note that it may take some time for certain items to be dispatched.
Items will be delivered via Yamato Transport.
Deliveries are made within Japan only.
* If you are not at home when your order is delivered, Yamato Transport will leave a ‘Delivery Notice’.
Please contact Yamato Transport as soon as possible to arrange a convenient time for collection.
* Please note that, for orders received on or after Thursday 1 June 2023, Yamato Transport may charge a fee for changing the delivery address (redirection) to a location other than the one stated on the consignment note. (Please check here for details.)
If you are unable to contact Yamato Transport or cannot accept the goods,
they will be held by Yamato Transport for a certain period (approximately 7 days) before being returned to us.
In such cases, please note that, as a general rule, we will cancel your order.
Please note that we do not offer international delivery.
If you wish to cancel your membership (delete your membership details), please contact our Customer Service team.
Our Customer Service team will assist you with the membership cancellation process.
If you wish to update your membership information, please follow the steps below.
Log in to “My Account” → Select “Profile” → Choose the information you wish to update and proceed with the necessary changes.
After logging in to “My Account,” click “Profile” within “My Account” and uncheck the “Email” box.
Bonpoint Online Store Customer Service
Please contact us via the ‘Enquiry Form’.
Enquiry hours: Monday to Sunday (excluding public holidays), 10:00–18:00
We will usually respond within 72 hours.
*If you have set up email domain restrictions, please ensure you allow emails from the address info@bonpoint.jp and the domain bonpoint.jp in advance.
* Once you have submitted the enquiry form, an automatic ‘Enquiry Received’ email will be sent to the address you provided.
Please note that if you do not receive this email, there may be an error in the details you entered.
* Furthermore, if you use a free email service (such as Gmail or Hotmail), replies from Bonpoint Online Store Customer Service
may end up in your spam folder, so please check your email inbox.
On the Bonpoint Online Store’s login page and checkout pages,
we use Secure Sockets Layer (SSL) technology to encrypt your information and ensure its security.
All data transmitted via SSL is encrypted, protecting your information from being intercepted.
In the unlikely event that an SSL certificate error is displayed whilst accessing the Bonpoin Online Store,
this indicates that the domain name on the certificate differs from that shown in your browser’s address bar.
Alternatively, depending on your browser settings, the root certificate used by the Bonpoin Online Store may not be recognised.
Please refer to our Privacy Policy for further details.
Privacy Policy
Bonpoint Japon Co., Ltd. (hereinafter referred to as the “Company”) places the utmost importance on the trust of its customers and implements the following measures regarding the handling of customers’ personal information. This Privacy Policy applies to personal information handled in connection with this website and the services provided through it.
Company Information
- Personal Information Handling Business Operator: Bonpoint Japon Co., Ltd.
- Address: ARISTO Hirakawacho 4F, 1-3-7 Hirakawacho, Chiyoda-ku, Tokyo 102-0093, Japan
- Telephone: 03-4540-1893
- Representative: Hanqiong Li, Representative Director and President
1. Appropriate Acquisition and Handling of Personal Information
(1) The Company handles the acquisition, use, provision, and other processing of personal information within an appropriate scope and by appropriate means, in accordance with applicable laws and regulations, guidelines, other relevant standards, and internal rules. The Company also maintains an appropriate organizational structure and endeavors to ensure the proper protection of personal information.
(2) Customers’ personal information may be obtained through this website and the services provided through it, as well as in the following circumstances:
- When customers register with the official online store.
- When customers have given prior consent through a customer card at one of the Company’s boutiques.
- When permitted by applicable laws and regulations.
- When customers register through other media that clearly state the Company’s intended use of personal information.
(3) When handling personal information, the Company specifies the purpose of use and, except where permitted under the Act on the Protection of Personal Information or other applicable laws and regulations, will not handle personal information beyond the scope necessary to achieve the specified purpose without obtaining the customer’s prior consent.
2. Purposes of Use of Personal Information
The Company uses personal information obtained from customers for the following purposes:
- To register customers for services, authenticate customers when using services, and otherwise manage customer accounts.
- To manage the sale of products, including order processing, product delivery, and inventory management.
- To provide information and advertisements regarding products, lifestyle information, after-sales services, special offers, and other matters, including information regarding products and campaigns of third parties carefully selected by the Company and communicated by the Company.
- To conduct surveys for service improvement and marketing activities related to the planning and development of products and businesses, including analysis of purchase history, campaign planning, and development of new products.
- To manage payment-related information, including payment results.
- To respond to inquiries from customers and communicate with customers.
- To prevent and respond to fraudulent or unauthorized activities.
- To maintain and manage the services.
- To provide personal data to third parties in the manner described in this Privacy Policy.
3. Measures to Ensure Accuracy and Security
The Company implements measures to ensure the accuracy and security of personal information and endeavors to prevent unauthorized access to personal information, as well as its loss, destruction, alteration, or leakage.
4. Ongoing Commitment to Personal Information Protection
The Company complies with applicable laws and regulations relating to personal information in its possession and continuously reviews and improves its efforts to protect personal information.
5. Provision of Personal Data to Third Parties
The Company will not disclose personal data to third parties except in the following circumstances:
- When prior consent has been obtained from the customer.
- When disclosure is required by laws or regulations.
- When disclosure is necessary to protect the life, body, or property of a person and it is difficult to obtain the customer’s consent.
- When disclosure is particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain the customer’s consent.
- When it is necessary to cooperate with a national government agency, local government, or a party entrusted by such an authority in performing duties prescribed by law, and obtaining the customer’s consent may impede the performance of such duties.
- When necessary to achieve the purposes of use described above through a service provider entrusted with handling personal information and bound by a confidentiality agreement with the Company.
6. Outsourcing of Personal Information Processing
When the Company outsources the processing of personal information in its possession, it selects contractors in accordance with its internal regulations concerning the protection of personal information. The Company ensures the protection of personal information through contractual arrangements and appropriately manages and supervises such contractors.
7. Use of Cookies
The Company collects information relating to PCs, mobile phones, tablets, and other information and communication devices used by customers who access this website, as well as information obtained through cookies, for purposes including analyzing customer access trends, delivering advertisements more suited to customers’ interests, improving convenience, and obtaining statistical data.
Specifically, the Company may use cookies and similar technologies, mobile advertising identifiers, email addresses, website browsing and search history, location information, and other behavioral information for purposes such as advertising delivery.
Customers may change their browser settings to enable or disable the use of cookies.
8. Security Control Measures
The Company takes necessary and appropriate measures to prevent the leakage, loss, or damage of personal information it handles and to otherwise ensure the secure management of such information.
For details regarding the security control measures implemented by the Company, please contact the inquiry desk specified in Section 9 below.
9. Contact Information
For complaints or consultations regarding the handling of personal information, including requests for notification of purposes of use, disclosure, correction, addition, deletion, or suspension of use of personal information, as well as any other inquiries, please contact the following:
Bonpoint Online Store Customer Service
Email: info@bonpoint.jp
We generally respond within 72 hours, excluding the year-end and New Year holiday period.
Please note that the Company may charge a fee prescribed by the Company for notifications of purposes of use or requests for disclosure of personal information. For details regarding applicable fees, please contact the inquiry desk above.
The Company may be unable to accommodate a request in certain circumstances, including where grounds for non-disclosure prescribed by law apply, where the identity of the person to whom the retained personal data relates cannot be verified, where the request is not deemed to have sufficient grounds, or where responding to the request may significantly interfere with the proper operation of the Company’s business.
If the Company decides not to accommodate a request, it will notify the customer of the reason.
For requests concerning the disclosure, correction, or other handling of personal information provided directly to one of the Company’s stores, please contact the relevant store directly.
10. Changes to this Privacy Policy
The Company may revise this Privacy Policy without prior notice to customers.
In such case, the Company will provide clear notice of the revision, the effective date of the revision, and the revised content on this website and, where necessary, on both this website and the Company’s corporate website.
By subscribing to our newsletter, you’ll receive the latest news from Bonpoin, information on sales and events,
details of new seasonal products, and details of member benefits.
If you haven’t subscribed yet, please do so here.
If the order is being placed by someone other than the recipient, please enter the recipient’s address in the delivery details section.
The delivery note will show the names and addresses of both the ‘Orderer’ and the ‘Recipient’.
Deliveries are limited to addresses within Japan.
Please note that only one delivery address is permitted per order; therefore, please place a separate order for each delivery address.
If you have a preferred delivery date, you can generally specify a delivery date ‘four days or more’ after the order date (excluding the year-end and New Year period).
Please enter your preferred date and time on the delivery time selection screen.
Please note that we may be unable to accommodate your request depending on the region or traffic conditions, amongst other factors.
If you wish to receive your order as soon as possible, please place your order by selecting ‘No preference’.
*Please note that during the year-end and New Year period, deliveries may be delayed due to weather conditions or transport disruptions.
We charge a flat rate of 825 yen (including tax) per order for delivery anywhere in Japan. However, orders totalling 33,000 yen (including tax) or more qualify for free delivery nationwide.
* Delivery charges may vary for remote islands.
If you wish to return an item, please contact Customer Services within 14 days of receiving the goods,
and then return the item along with the required documentation. We cannot accept returns without prior notification.
Returns are accepted exclusively via the Bonpoin Online Store. Please note that we do not accept returns
at Bonpoin boutiques (high-street shops or department stores).
Please use a courier service (Yu-Pack, Yamato, Sagawa Express, etc.) for returns.
As we cannot confirm receipt of items sent via standard post, mail service or Expack, we cannot guarantee a refund.
In the case of returns made at the customer’s discretion, the delivery charge incurred upon receipt will not be refunded.
Please also note that the return postage and cash-on-delivery fees will be borne by the customer.
We will refuse returns if any of the following conditions apply:
1. If 14 days have passed since the item was delivered
2. If the tags attached to the item have been removed or lost
3. If there are signs that the item has been used or tried on (such as creases, wrinkles, scuffs or odours)
4. If any part of the item or any accessories are missing
5. If the required documentation is not enclosed
6. If any packaging materials, such as boxes, cloth bags or shopping bags, are missing
7. If the plastic wrapping or original packaging has been opened for items such as accessories or smartphone cases
8. If the item you wish to return is excluded from the returns policy (fragrances, skincare products, underwear, socks, swimwear, books, toys and other items explicitly stated as excluded)
9. Items purchased at a boutique other than the Bonpoint Online Store (please contact the store where you made your purchase)
10. Items purchased during a sale or from an outlet
We do not accept exchanges for reasons attributable to the customer.
We will process your request as a return; please place a new order for the item you wish to receive.
Please note that we do not accept exchanges or returns for items received as gifts.
Please ask the person who made the purchase to contact Customer Services.
- If 14 days have passed since the item was delivered
- If the tags attached to the item have been removed or lost
- If there are signs that the item has been used or tried on (such as creases, wrinkles, scuffs or odours)
- If any part of the item or any accessories are missing
- If the required documentation is not included
- If any packaging materials, such as boxes, cloth bags or shopping bags, are missing
- If the plastic wrapping or additional packaging for accessories, etc., has been opened
- If the item you wish to return or exchange is excluded from the returns and exchanges policy (link to excluded items: Returns & Exchanges)
- Items purchased at a boutique other than the Bonpoint Online Store (please contact the store where you made your purchase).
- Items purchased during a sale or from an outlet.
We do not accept exchanges for reasons attributable to the customer.
We will process your request as a return; please place a new order for the item you wish to receive.
Please note that we do not accept exchanges or returns for items received as gifts.
Please ask the person who made the purchase to contact Customer Services.
On the product details page, select the size, colour and quantity, then click the ‘Add to Basket’ button to add the item to your basket.
If you wish to change the quantity of an item afterwards, please do so on the basket page.
To remove an item, click ‘Remove’ on the basket page.
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When you are ready to purchase your items, please click ‘Proceed to Checkout’.
Some of the fragrances available from Bonpoint contain alcohol, whilst others do not.
Bonpoint Eau de Toilette
(Contains alcohol) This is the fragrance that epitomises the Maison.
Crafted using natural ingredients, it features neroli—the essential oil of bitter orange, considered to be of the highest quality—blended with orange flower water absolute,
petitgrain essential oil, bergamot, lemon leaf, mandarin leaf and cypress to create a fresh yet rich fragrance.
Suitable for children aged 6 and over.
Ingredients: Denatured alcohol, water, fragrance, PPG-26 buteth-26, PEG-40 hydrogenated castor oil, ethylhexyl methoxycinnamate, t-butyl methoxydibenzoylmethane, ethylhexyl salicylate, BHT, tris(tetramethylhydroxypiperidinol) citrate, denatonium benzoate
Bonpoint Eau de Santal
(Alcohol-free) Suitable for use on babies.
A masterful blend of orange blossom water absolute and petitgrain essential oil.
Ingredients: Water, Fragrance, PPG-26 Buteth-26, PEG-40 Hydrogenated Castor Oil, Polyaminopropyl Biguanide, EDTA-2Na, BHT, Tris (tetramethylhydroxypiperidinol)
Eau de Bonpoint Concentré
(contains alcohol) is a fragrance of the highest quality and greatest intensity. It is composed of concentrated neroli essence and precious orange blossom water absolute.
It is an elegant fragrance that retains the refreshing citrus notes of Bonpoin Eau de Toilette whilst adding a touch of spice.
Suitable for children aged 6 and over.
Ingredients: Denatured alcohol, fragrance, water, BHT
Free from parabens, phenoxyethanol and diethyl phthalate.
Bonpoint Eau de Fraîche
(contains alcohol) is a fresh, new summer fragrance from Bonpoin.
Based on Bonpoin Eau de Toilette, it blends citrus notes such as tangerine and grapefruit with mint and basil.
Ingredients: Denatured alcohol, water, fragrance, PPG-26 buteth-26, PEG-40 hydrogenated castor oil, ethylhexyl methoxycinnamate, t-butyl methoxydibenzoylmethane, ethylhexyl salicylate, glycerine, ethanol, citric acid, tris(tetramethylhydroxypiperidinol) citrate, Yellow No. 4, Blue No. 1
.
When placing your order, simply provide us with the recipient’s contact details.
If you wish, you may also include a message. We will carefully enclose your message inside the gift package.
To find a Bonpoint boutique, please visit the ‘Boutiques’ page.
Please use the filter to select your city.
A list of Bonpoint boutiques matching your search criteria will be displayed, showing their addresses and opening hours.
