Privacy Policy

Bonpoint Japon Co., Ltd. (hereinafter referred to as the “Company”) places the utmost importance on the trust of its customers and implements the following measures regarding the handling of customers’ personal information. This Privacy Policy applies to personal information handled in connection with this website and the services provided through it.

1. Appropriate Acquisition and Handling of Personal Information

(1) The Company handles the acquisition, use, provision, and other processing of personal information within an appropriate scope and by appropriate means, in accordance with applicable laws and regulations, guidelines, other relevant standards, and internal rules. The Company also maintains an appropriate organizational structure and endeavors to ensure the proper protection of personal information.

(2) Customers’ personal information may be obtained through this website and the services provided through it, as well as in the following circumstances:

When customers register with the official online store.
When customers have given prior consent through a customer card at one of the Company’s boutiques.
When permitted by applicable laws and regulations.
When customers register through other media that clearly state the Company’s intended use of personal information.

(3) When handling personal information, the Company specifies the purpose of use and, except where permitted under the Act on the Protection of Personal Information or other applicable laws and regulations, will not handle personal information beyond the scope necessary to achieve the specified purpose without obtaining the customer’s prior consent.

2. Purposes of Use of Personal Information

The Company uses personal information obtained from customers for the following purposes:

To register customers for services, authenticate customers when using services, and otherwise manage customer accounts.
To manage the sale of products, including order processing, product delivery, and inventory management.
To provide information and advertisements regarding products, lifestyle information, after-sales services, special offers, and other matters, including information regarding products and campaigns of third parties carefully selected by the Company and communicated by the Company.
To conduct surveys for service improvement and marketing activities related to the planning and development of products and businesses, including analysis of purchase history, campaign planning, and development of new products.
To manage payment-related information, including payment results.
To respond to inquiries from customers and communicate with customers.
To prevent and respond to fraudulent or unauthorized activities.
To maintain and manage the services.
To provide personal data to third parties in the manner described in this Privacy Policy.

3. Measures to Ensure Accuracy and Security

The Company implements measures to ensure the accuracy and security of personal information and endeavors to prevent unauthorized access to personal information, as well as its loss, destruction, alteration, or leakage.

4. Ongoing Commitment to Personal Information Protection

The Company complies with applicable laws and regulations relating to personal information in its possession and continuously reviews and improves its efforts to protect personal information.

5. Provision of Personal Data to Third Parties

The Company will not disclose personal data to third parties except in the following circumstances:

When prior consent has been obtained from the customer.
When disclosure is required by laws or regulations.
When disclosure is necessary to protect the life, body, or property of a person and it is difficult to obtain the customer’s consent.
When disclosure is particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain the customer’s consent.
When it is necessary to cooperate with a national government agency, local government, or a party entrusted by such an authority in performing duties prescribed by law, and obtaining the customer’s consent may impede the performance of such duties.
When necessary to achieve the purposes of use described above through a service provider entrusted with handling personal information and bound by a confidentiality agreement with the Company.

6. Outsourcing of Personal Information Processing

When the Company outsources the processing of personal information in its possession, it selects contractors in accordance with its internal regulations concerning the protection of personal information. The Company ensures the protection of personal information through contractual arrangements and appropriately manages and supervises such contractors.

7. Use of Cookies

The Company collects information relating to PCs, mobile phones, tablets, and other information and communication devices used by customers who access this website, as well as information obtained through cookies, for purposes including analyzing customer access trends, delivering advertisements more suited to customers’ interests, improving convenience, and obtaining statistical data.

Specifically, the Company may use cookies and similar technologies, mobile advertising identifiers, email addresses, website browsing and search history, location information, and other behavioral information for purposes such as advertising delivery.

Customers may change their browser settings to enable or disable the use of cookies.

8. Security Control Measures

The Company takes necessary and appropriate measures to prevent the leakage, loss, or damage of personal information it handles and to otherwise ensure the secure management of such information.

For details regarding the security control measures implemented by the Company, please contact the inquiry desk specified in Section 9 below.

9. Contact Information

For complaints or consultations regarding the handling of personal information, including requests for notification of purposes of use, disclosure, correction, addition, deletion, or suspension of use of personal information, as well as any other inquiries, please contact the following:

Bonpoint Online Store Customer Service

Email: info@bonpoint.jp

We generally respond within 72 hours, excluding the year-end and New Year holiday period.

Please note that the Company may charge a fee prescribed by the Company for notifications of purposes of use or requests for disclosure of personal information. For details regarding applicable fees, please contact the inquiry desk above.

The Company may be unable to accommodate a request in certain circumstances, including where grounds for non-disclosure prescribed by law apply, where the identity of the person to whom the retained personal data relates cannot be verified, where the request is not deemed to have sufficient grounds, or where responding to the request may significantly interfere with the proper operation of the Company’s business.

If the Company decides not to accommodate a request, it will notify the customer of the reason.

For requests concerning the disclosure, correction, or other handling of personal information provided directly to one of the Company’s stores, please contact the relevant store directly.

10. Changes to this Privacy Policy

The Company may revise this Privacy Policy without prior notice to customers.

In such case, the Company will provide clear notice of the revision, the effective date of the revision, and the revised content on this website and, where necessary, on both this website and the Company’s corporate website.