Regarding Faulty or Incorrect Items

If the item you have received is damaged, soiled, faulty, incorrect or the quantity is incorrect,
please contact the enquiry desk below within 14 days of receipt,
and return the item in its original condition to the address below, carriage paid.
Please note that we may be unable to accept returns without prior notification.

[Enquiries]
Bonpoint Online Store Customer Service
Please contact us via the ‘Enquiry Form’.
Enquiry hours: Monday to Sunday (excluding public holidays) 10:00–18:00
We will normally respond within 72 hours.

Please note that depending on the nature of your enquiry, it may take several days to verify the details.
When making an enquiry, please provide the following information:

[Customer Name]
[Order Number]
[Registered email address]
[Image of the item (in the event of damage, soiling or defect)]

Return Address
Bonpoint Online Store
Address: Nippon Logistics Shiroi Distribution Centre, 98-75 Naka, Shiroi City, Chiba Prefecture 270-1406