Customer Service

Bonpoint Online Store Customer Service
Please contact us via the ‘Enquiry Form’.

Enquiry hours: Monday to Sunday (excluding public holidays), 10:00–18:00
We will usually respond within 72 hours.

*If you have set up email domain restrictions, please ensure you allow emails from the address info@bonpoint.jp and the domain bonpoint.jp in advance.
* Once you have submitted the enquiry form, an automatic ‘Enquiry Received’ email will be sent to the address you provided.
  Please note that if you do not receive this email, there may be an error in the details you entered.
* Furthermore, if you use a free email service (such as Gmail or Hotmail), replies from Bonpoint Online Store Customer Service
  may end up in your spam folder, so please check your email inbox.