Cases where returns cannot be accepted

1. If 14 days have passed since the item was delivered
2. If the tags attached to the item have been removed or lost
3. If there are signs that the item has been used or tried on (such as creases, wrinkles, scuffs or odours)
4. If any part of the item or any accessories are missing
5. If the required documentation is not included
6. If any packaging materials, such as boxes, cloth bags or shopping bags, are missing
7. If the plastic wrapping or additional packaging for accessories, etc., has been opened
8. If the item you wish to return or exchange is excluded from the returns and exchanges policy (link to excluded items: Returns & Exchanges)
9. Items purchased at a boutique other than the Bonpoint Online Store (please contact the store where you made your purchase).
10. Items purchased during a sale or from an outlet.

We do not accept exchanges for reasons attributable to the customer.
We will process your request as a return; please place a new order for the item you wish to receive.

Please note that we do not accept exchanges or returns for items received as gifts.
Please ask the person who made the purchase to contact Customer Services.